Post by acnedriver on Apr 24, 2023 13:27:43 GMT
A meeting of Bolton Council this week heard how the initiative is intended to help drivers manage the switch over from in person to online licencing renewals.
But Cllr Rabiya Jiva said the new online system was proving difficult for many people who were no used to using digital rather than in-person services, while council helplines had not proven much use either.
She said: “When you have a new system in place, surely should we not have something in place until you phase it out to inform people that they still have the other option?”
Cllr Jiva, who is also opposition spokesperson for stronger communities, told the meeting how she had sampled a helpline that was designed to help drivers through the process but did not find it to be of much use.
She said:“I even rang the helpline myself to test it, I love testing things when people tell me about these things, I’ll test them.
“After about 36 minutes on April 6, I started at 2.30pm, I just gave up.”
www.theboltonnews.co.uk/news/23467739.bolton-concern-digital-taxi-licence-switch/
But Cllr Rabiya Jiva said the new online system was proving difficult for many people who were no used to using digital rather than in-person services, while council helplines had not proven much use either.
She said: “When you have a new system in place, surely should we not have something in place until you phase it out to inform people that they still have the other option?”
Cllr Jiva, who is also opposition spokesperson for stronger communities, told the meeting how she had sampled a helpline that was designed to help drivers through the process but did not find it to be of much use.
She said:“I even rang the helpline myself to test it, I love testing things when people tell me about these things, I’ll test them.
“After about 36 minutes on April 6, I started at 2.30pm, I just gave up.”
www.theboltonnews.co.uk/news/23467739.bolton-concern-digital-taxi-licence-switch/