Post by acnedriver on Nov 29, 2022 7:12:02 GMT
Vanessa Morris, 29, was travelling from her home in Kearsley to Bolton town centre with S&D taxis – based in Farnworth - on Friday (November 25), when she was charged £1,010 instead of £10.10.
When she went to pay £10.10 for her journey, she was told that there wasn’t a card reader available, and that she would have to ring their office to pay over the phone.
It was only when she went to try and do some shopping and her card declined, that she realised something was wrong.
After checking her bank, she saw that the large payment from S&D was pending to leave her account.
She said: “I still haven’t got the money back and I have got two young girls.
“We haven’t got food in the house.
“I can’t live with no money, especially at Christmas time.”
Whilst Vanessa says she understands that mistakes happen, this has left her in a difficult situation.
She said that her step mum had to lend her money over the weekend to help her out.
The taxi company have apologised and shared Vanessa’s frustration and explained that it was down to a “human error”, and that a refund is currently being processed, which can take up to three to five working days.
www.msn.com/en-gb/money/other/mum-of-two-struggling-after-being-charged-more-than-1000-for-taxi-journey/ar-AA14FGRS
When she went to pay £10.10 for her journey, she was told that there wasn’t a card reader available, and that she would have to ring their office to pay over the phone.
It was only when she went to try and do some shopping and her card declined, that she realised something was wrong.
After checking her bank, she saw that the large payment from S&D was pending to leave her account.
She said: “I still haven’t got the money back and I have got two young girls.
“We haven’t got food in the house.
“I can’t live with no money, especially at Christmas time.”
Whilst Vanessa says she understands that mistakes happen, this has left her in a difficult situation.
She said that her step mum had to lend her money over the weekend to help her out.
The taxi company have apologised and shared Vanessa’s frustration and explained that it was down to a “human error”, and that a refund is currently being processed, which can take up to three to five working days.
www.msn.com/en-gb/money/other/mum-of-two-struggling-after-being-charged-more-than-1000-for-taxi-journey/ar-AA14FGRS