Post by The Dark Knight on Sept 22, 2011 20:05:25 GMT
21 September 2011
Consultation
Service Review – Hackney Carriage and Private Hire Driver Training
Consultation
Service Review – Hackney Carriage and Private Hire Driver Training
On 30 August 2011, the Licensing & Appeals Committee considered a report in relation to hackney carriage and private hire driver training. The committee agreed a review of driver training was required in relation to both existing and new drivers.
The report, highlighted a number of subject areas where driver training may be beneficial.
The Committee also asked Officers to
o include driving skills and parking enforcement / awareness as part of this process.
o put a framework together then come back to Committee with their proposals
Before officers provide a draft framework of future training requirements a consultation with licence holders and other interested parties will take place. A focus group will form part of the consultation process.
It is anticipated the focus group will be facilitated as follows:
o 36 licence holders from the trade will be split into 6 groups
o each group will consist of 6 persons
o each group will have a facilitator to assist the process
o each group will discuss a given topic (one of the training subject areas listed in the Committee report )
o following individual group discussion, the results will be fed back to the whole group for further discussion.
o At the end of the session a questionnaire will handed out to be completed by individuals.
Items for Discussion
• Customer Care - Conflict management
• Disability awareness
• Driver Skills Assessment) Full details can be found using the following link: www.businesslink.gov.uk/bdotg/action/layer?topicId=1082155067
• Legislative requirements - Requirements of licensing conditions and the implications of failure to abide by the legal requirements
• Topography (route knowledge)
The report considered by the Licensing and Appeals Committee on 30 August 2011 can be viewed in full, using the following link. www.manchester.gov.uk/egov_downloads/6_DriverTraining.pdf
We would appreciate if 12 representatives (1HC, 1PH on each of six tables) would take part in the focus group. I would be grateful if anyone who wishes to be considered to please complete and return a attached form (please copy as required) by e-mail to myself.
Yours sincerely
EA Marku
Ann Marku
Principal Licensing Officer